We've built a privacy-first connection option for businesses that need powerful analytics without storing personally identifiable information. Enable GDPR-Mode when connecting your account and Chartsy will never save customer names or emails - only your customers' Stripe or Paddle IDs.
Over the past year, we've heard from dozens of founders who wanted to use Chartsy but couldn't - not because the product wasn't right, but because their legal or compliance team wouldn't approve connecting customer data to a third-party analytics tool.
That's a real problem, and we didn't want a compliance requirement to be the reason a founder couldn't understand their business. So we built GDPR-Mode.
GDPR-Mode changes what Chartsy stores. Personal data - customer names, email addresses, and any other personally identifiable fields - is simply never saved to our servers. Instead of that information, Chartsy stores only the customer's Stripe or Paddle customer ID.
That ID is enough. It's consistent across every transaction, subscription, and event for that customer, so we can still calculate cohort retention, LTV, churn rate, and all other metrics that require tracking individual customers over time. The analytics are fully accurate. The only thing that changes is that no personal data ever leaves your payment processor.
GDPR-Mode is available when you connect your Stripe or Paddle account to Chartsy. During the connection setup, you'll see the option to enable GDPR-Mode before your first sync begins - so personal data is excluded from day one, with nothing to clean up later.
For businesses that need a formal Data Processing Agreement, Chartsy offers a standard DPA covering GDPR-Mode usage. Contact us at [email protected] to request it.
GDPR-Mode is the foundation for a broader set of privacy and compliance features we're building. If you have specific compliance requirements that aren't covered today, we'd love to hear from you.